Client Service Officer (Municipal Pay Point) – Permanent

Customers bring their problems to your counter at an insurance branch in Alberton, and leave with answers. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Alberton-based, with most of your time spent at an insurance branch. Shifts rotate, so you'll need to be flexible about days and nights.

• Take payments, balance your till and bank cash at close.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.

• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.