Live Chat & Email Support Agent

A good call centre job in Kempton Park gives you training, shifts you can plan around and room to move up. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is Kempton Park-based, with most of your time spent at a banking service centre. There's a probation period of three months before the contract is confirmed.

• Verify caller identity before sharing any account details, as POPIA requires.
• Handle callers with UK, US or Australian accents and time zones.
• Log every interaction and outcome in the CRM before taking the next call.
• Troubleshoot routers, fibre connections and app logins step by step.
• Reply to emails and live chats within the service-level window.
• Escalate complex complaints to a team leader with clear case notes.

• Basic computer skills: Windows, email and working across a few screens
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry
• Open to rotating shifts, including nights and weekends for offshore campaigns

• A Customer Service NQF Level 2 or 4 learnership certificate
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.