Branch Service Consultant (Insurance Walk-In)

You'll help walk-in customers at a mall cellular store in Boksburg, face to face, all day. This role rewards consistency more than flash.

Location: Boksburg, Gauteng. Applicants who already live in the area get looked at first.

• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.

• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.