Client Service Officer (Municipal Pay Point) – Experienced

If you like people and hate long queues, this department store service desk in Brits suits you. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll be based at a department store service desk in Brits. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.

• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.