Client Service Officer (Municipal Pay Point) – Entry Level

This mall cellular store in George needs someone friendly who can fix account problems while the queue moves. Bring a calm head on busy days and you'll be fine.

You'll report in George. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.

• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.