Client Service Officer (Municipal Pay Point)

This mall cellular store in Midrand needs someone friendly who can fix account problems while the queue moves. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Midrand, Gauteng, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.

• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.