Customer Service Clerk (Courier Depot) – Permanent

You'll help walk-in customers at a furniture retail branch in Germiston, face to face, all day. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a furniture retail branch on the Germiston side of Gauteng.

• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.

• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.