how2apply

Client Service Officer (Municipal Pay Point)

How2Apply Talent Network

Springs, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

This courier depot counter in Springs needs someone friendly who can fix account problems while the queue moves. Expect to be trusted with real work from your first week.

The work is in Springs, Gauteng, so you'll need a reliable way to get there every day. Most weeks are 45 hours, in line with the BCEA.

The work, day to day

Call customers when repairs or orders are ready to collect.
Track parcels, reissue waybills and arrange redelivery at the counter.
Book repairs and warranty claims and give customers a reference number.
Update customer details and file signed forms for audit.
Log complaints and pass them to the store or branch manager.

Must-haves

Retail or customer service experience of at least a year
Good on a computer and point-of-sale system
Retail hours, including Saturdays, Sundays and month-end
You can stay polite with a long queue watching

Extra points for

Medical scheme or insurance product knowledge
RICA and cellular product knowledge
A Customer Service NQF certificate

What you get

Fixed roster published two weeks ahead
Staff discount on products
Product training and certifications paid for
Monthly sales incentive on upgrades and add-ons

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a recent reference from a retail or service job, certified copy of your Grade 12 certificate plus a recently certified ID copy (within 3 months).
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Springs; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
Dress as if you already work the counter when you drop off a CV or go for the interview.