Technical Support Agent (Fibre & Wi-Fi)

You'll take customer calls and chats at an insurance claims contact centre in Springs, sorting problems on the first contact. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at an insurance claims contact centre in Springs. Living nearby, or on a taxi route to it, really helps.

• Meet daily targets for average handle time, quality score and first-call resolution.
• Answer inbound calls within target and greet callers using the approved script.
• Troubleshoot routers, fibre connections and app logins step by step.
• Handle callers with UK, US or Australian accents and time zones.
• Process address changes, refunds and cancellations on the billing system.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• No criminal record, as most clients run a background check
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment

• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate

• Medical aid option after probation
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.