Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a mall cellular store in Mamelodi, face to face, all day. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is a mall cellular store on the Mamelodi side of Gauteng. The first two weeks are spent shadowing someone experienced.

• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.

• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• Speaking the main local language of your area
• RICA and cellular product knowledge

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.