Client Service Officer (Municipal Pay Point)

If you like people and hate long queues, this courier depot counter in Soweto suits you. Good for someone who wants to build a solid track record they can put on their CV.

This post is Soweto-based, with most of your time spent at a courier depot counter. You'll start with a short induction before working on your own.

• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.

• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.