Customer Service Consultant (Cellular Store)

Customers bring their problems to your counter at a courier depot counter in Johannesburg CBD, and leave with answers. Expect to be trusted with real work from your first week.

You'll report in Johannesburg CBD. Relocation is not covered for this one.

• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.

• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.