Branch Service Consultant (Insurance Walk-In)

This furniture retail branch in Johannesburg CBD needs someone friendly who can fix account problems while the queue moves. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a furniture retail branch in Johannesburg CBD. Living nearby, or on a taxi route to it, really helps.

• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.

• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.