Collections Agent (Student Accounts)

Collections at a municipal accounts office in Krugersdorp is about firm, fair conversations and steady numbers. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Krugersdorp, Gauteng, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

• Update debtor contact details from tracing searches.
• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Report daily on rands collected, contacts made and arrangements set.

• Matric
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission

• A second South African language
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.