how2apply

Customer Service Consultant (Cellular Store) – Permanent

How2Apply Talent Network

Germiston, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Customers bring their problems to your counter at a courier depot counter in Germiston, and leave with answers. Bring a calm head on busy days and you'll be fine.

Home base is a courier depot counter on the Germiston side of Gauteng. Overtime comes up in peak season and is paid.

What you'll actually do

Greet customers, find out what they need and manage the queue ticket system.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Upsell contract upgrades, accessories or cover when it fits the customer.
Call customers when repairs or orders are ready to collect.
Do SIM swaps and RICA registrations with proper ID checks.
Update customer details and file signed forms for audit.
Take payments, balance your till and bank cash at close.

You'll need

You can stay polite with a long queue watching
Retail or customer service experience of at least a year
Good on a computer and point-of-sale system
Matric (Grade 12) certificate

Nice if you have

Speaking the main local language of your area
Medical scheme or insurance product knowledge
A Customer Service NQF certificate

On offer

Fixed roster published two weeks ahead
Product training and certifications paid for
Monthly sales incentive on upgrades and add-ons
Staff discount on products

How to apply

Make sure the role, the hours and working in Germiston really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: a CV with a recent reference from a retail or service job plus certified copy of your Grade 12 certificate.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Germiston; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
Dress as if you already work the counter when you drop off a CV or go for the interview.