Inbound Call Centre Agent (UK Campaign) – Experienced

Headset on, systems open: this online retail help desk in Kempton Park needs agents who stay patient on the hundredth call. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Kempton Park; early starts mean public transport timing matters, so check your route before applying.

• Verify caller identity before sharing any account details, as POPIA requires.
• Troubleshoot routers, fibre connections and app logins step by step.
• Process address changes, refunds and cancellations on the billing system.
• Handle callers with UK, US or Australian accents and time zones.
• Log every interaction and outcome in the CRM before taking the next call.

• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• You stay calm when a caller is angry
• Basic computer skills: Windows, email and working across a few screens

• Technical know-how on Wi-Fi, fibre or smartphones
• Previous contact centre or retail customer service experience

• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live
• Company transport home after night shifts
• Medical aid option after probation

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.