Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this department store service desk in Tembisa suits you. It's a practical job: you'll see what you got done before you go home.

The work is in Tembisa, Gauteng, so you'll need a reliable way to get there every day.

• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.