how2apply

Contact Centre Agent (Insurance Claims Line)

How2Apply Talent Network

Pretoria West, Gauteng

Contract

Posted 2 hours ago

Contract Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at an online retail help desk in Pretoria West, sorting problems on the first contact. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Pretoria West (Gauteng). Please only apply if you can travel there daily.

What your day looks like

Reply to emails and live chats within the service-level window.
Log every interaction and outcome in the CRM before taking the next call.
Attend team huddles and weekly coaching sessions on call recordings.
Meet daily targets for average handle time, quality score and first-call resolution.
Process address changes, refunds and cancellations on the billing system.

You'll need

Open to rotating shifts, including nights and weekends for offshore campaigns
You stay calm when a caller is angry
No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Matric with a pass in English

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate

What you get

Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, proof of residence for the background check plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Pretoria West.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.