Collections Agent (Student Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Bring a calm head on busy days and you'll be fine.

The work is in Randburg, Gauteng, so you'll need a reliable way to get there every day. Shifts rotate, so you'll need to be flexible about days and nights.

• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.

• Clear credit and criminal record
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors

• A second South African language
• Knowledge of the NCA and prescription rules

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.