Returns & Exchanges Desk Clerk (Retail) – Entry Level

You'll help walk-in customers at a mall cellular store in Randburg, face to face, all day. It's a practical job: you'll see what you got done before you go home.

Home base is a mall cellular store on the Randburg side of Gauteng. Start date: as soon as possible for the right person.

• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.

• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.