how2apply

Collections Team Leader

How2Apply Talent Network

Rosslyn, Gauteng

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

R8 750 – R12 500/month

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Job Description

Hit your collection targets at this retail credit centre in Rosslyn and your commission shows it. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Rosslyn. Relocation is not covered for this one.

The work, day to day

Record reasons for non-payment so the credit team can adjust policy.
Report daily on rands collected, contacts made and arrangements set.
Update debtor contact details from tracing searches.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Send written arrangements by SMS or email straight after each call.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

Must-haves

Registered, or willing to register, with the Council for Debt Collectors
You keep your tone respectful even when the debtor is not
Matric
Good with numbers, dates and payment calculations
At least 6 months in collections, sales or a call centre
Target-driven and comfortable with commission

Extra points for

Experience on a collections system such as Debtmaster or a dialler platform
Knowledge of the NCA and prescription rules

On offer

Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you

How to apply for this job

Make sure the role, the hours and working in Rosslyn really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): your Council for Debt Collectors registration, if you have one, certified copy of your SA ID or work permit plus your matric results, certified.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Rosslyn; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.