how2apply

Client Service Officer (Municipal Pay Point)

How2Apply Talent Network

Worcester, Western Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

You'll help walk-in customers at an insurance branch in Worcester, face to face, all day. It's a practical job: you'll see what you got done before you go home.

Location: Worcester, Western Cape. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

The work, day to day

Log complaints and pass them to the store or branch manager.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Call customers when repairs or orders are ready to collect.
Greet customers, find out what they need and manage the queue ticket system.
Take payments, balance your till and bank cash at close.
Do SIM swaps and RICA registrations with proper ID checks.
Track parcels, reissue waybills and arrange redelivery at the counter.

You'll need

You can stay polite with a long queue watching
Retail hours, including Saturdays, Sundays and month-end
Presentable and approachable with all kinds of customers
Accurate with cash and paperwork
Matric (Grade 12) certificate

Extra points for

A Customer Service NQF certificate
RICA and cellular product knowledge

What you get

Product training and certifications paid for
Monthly sales incentive on upgrades and add-ons
Staff discount on products

Applying, step by step

Make sure the role, the hours and working in Worcester really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your Grade 12 certificate, a CV with a recent reference from a retail or service job plus a recently certified ID copy (within 3 months).
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Worcester; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.