Collections Agent (Early Arrears) – Permanent

Collections at a municipal accounts office in Benoni is about firm, fair conversations and steady numbers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Benoni (Gauteng). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.

• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• Clear credit and criminal record
• Good with numbers, dates and payment calculations

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").