Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. People who do well here are steady, honest and not scared to ask when something is unclear.

Location: Krugersdorp, Gauteng. Applicants who already live in the area get looked at first. There's a probation period of three months before the contract is confirmed.

• Report daily on rands collected, contacts made and arrangements set.
• Hand accounts over for legal action once internal steps are exhausted.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission

• Legal collections or attorney-firm background
• A second South African language
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.