how2apply

Collections Agent (Early Arrears)

How2Apply Talent Network

Harrismith, Free State

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Hit your collection targets at this microlender call centre in Harrismith and your commission shows it. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at a microlender call centre in Harrismith. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

The work, day to day

Answer disputes about balances, interest and fees with a printed statement.
Record reasons for non-payment so the credit team can adjust policy.
Update debtor contact details from tracing searches.
Negotiate payment arrangements and set up DebiCheck mandates.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Report daily on rands collected, contacts made and arrangements set.
Hand accounts over for legal action once internal steps are exhausted.

What you need

At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
Clear credit and criminal record
Matric

Nice if you have

Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform
Legal collections or attorney-firm background

On offer

Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays

How to apply for this job

Make sure the role, the hours and working in Harrismith really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): your Council for Debt Collectors registration, if you have one, certified copy of your SA ID or work permit plus your matric results, certified.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 9 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Harrismith; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.