Outbound Collections Consultant (Retail Credit)

Collections at a debt collection agency in Harrismith is about firm, fair conversations and steady numbers. It's a practical job: you'll see what you got done before you go home.

You'll report in Harrismith. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Update debtor contact details from tracing searches.

• Target-driven and comfortable with commission
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations
• You keep your tone respectful even when the debtor is not

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.