Collections Agent (Early Arrears)

Collections at a vehicle finance collections floor in Welkom is about firm, fair conversations and steady numbers. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll be based at a vehicle finance collections floor in Welkom. Living nearby, or on a taxi route to it, really helps.

• Track broken promises-to-pay and follow up within 48 hours.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.

• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").