Bilingual Call Centre Agent (Afrikaans/English)

Headset on, systems open: this international outsourcing contact centre in Welkom needs agents who stay patient on the hundredth call. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Welkom. Relocation is not covered for this one. You'll start with a short induction before working on your own.

• Attend team huddles and weekly coaching sessions on call recordings.
• Reply to emails and live chats within the service-level window.
• Process address changes, refunds and cancellations on the billing system.
• Handle callers with UK, US or Australian accents and time zones.
• Troubleshoot routers, fibre connections and app logins step by step.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens

• Technical know-how on Wi-Fi, fibre or smartphones
• A Customer Service NQF Level 2 or 4 learnership certificate
• Previous contact centre or retail customer service experience

• Medical aid option after probation
• Clear promotion path to team leader or quality assessor
• Monthly performance bonus linked to quality and attendance

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.