Arrears Negotiator (Vehicle Finance)

Collections at a vehicle finance collections floor in Harrismith is about firm, fair conversations and steady numbers. It's a practical job: you'll see what you got done before you go home.

You'll be based at a vehicle finance collections floor in Harrismith. Living nearby, or on a taxi route to it, really helps.

• Hand accounts over for legal action once internal steps are exhausted.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Send written arrangements by SMS or email straight after each call.

• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").