Client Service Officer (Municipal Pay Point) – Experienced

If you like people and hate long queues, this furniture retail branch in Welkom suits you. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a furniture retail branch in Welkom. Living nearby, or on a taxi route to it, really helps.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.

• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.