Collections Agent (Early Arrears)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you like clear targets and knowing where you stand, this is for you.

You'll report in Kempton Park. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.

• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Matric
• Registered, or willing to register, with the Council for Debt Collectors

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.