Collections Agent (Early Arrears) – Fixed-Term

Hit your collection targets at this debt collection agency in Pietermaritzburg and your commission shows it. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll report in Pietermaritzburg. Relocation is not covered for this one.

• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Update debtor contact details from tracing searches.
• Track broken promises-to-pay and follow up within 48 hours.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.

• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• At least 6 months in collections, sales or a call centre
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations

• A second South African language
• Knowledge of the NCA and prescription rules

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").