Collections Agent (Early Arrears)

This retail credit centre in Sasolburg needs a calm negotiator who can hear "no" without giving up. Bring a calm head on busy days and you'll be fine.

The site is in Sasolburg; early starts mean public transport timing matters, so check your route before applying.

• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Hand accounts over for legal action once internal steps are exhausted.
• Track broken promises-to-pay and follow up within 48 hours.

• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• At least 6 months in collections, sales or a call centre
• Matric

• A second South African language
• Legal collections or attorney-firm background
• Experience on a collections system such as Debtmaster or a dialler platform

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.