Collections Agent (Student Accounts)

Collections at a microlender call centre in Sasolburg is about firm, fair conversations and steady numbers. It's the kind of job where doing the basics well every day gets you noticed.

Location: Sasolburg, Free State. Applicants who already live in the area get looked at first.

• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Track broken promises-to-pay and follow up within 48 hours.

• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission

• A second South African language
• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").