Collections Agent (Early Arrears)

Collections at a vehicle finance collections floor in Stellenbosch is about firm, fair conversations and steady numbers. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Stellenbosch. Relocation is not covered for this one.

• Report daily on rands collected, contacts made and arrangements set.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre
• You keep your tone respectful even when the debtor is not
• Good with numbers, dates and payment calculations

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.