Collections Agent (Student Accounts)

Hit your collection targets at this municipal accounts office in Alberton and your commission shows it. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Alberton; early starts mean public transport timing matters, so check your route before applying. Start date: as soon as possible for the right person.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Send written arrangements by SMS or email straight after each call.
• Track broken promises-to-pay and follow up within 48 hours.
• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.

• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not
• Matric
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.