Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this insurance branch in Roodepoort suits you. Good for someone who wants to build a solid track record they can put on their CV.

This post is Roodepoort-based, with most of your time spent at an insurance branch. You'll start with a short induction before working on your own.

• Greet customers, find out what they need and manage the queue ticket system.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.