Collections Agent (Student Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Bethlehem-based, with most of your time spent at a retail credit centre.

• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.
• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Send written arrangements by SMS or email straight after each call.

• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.