how2apply

Collections Agent (Student Accounts)

How2Apply Talent Network

Kathu, Northern Cape

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It suits someone who likes knowing exactly what a good day's work looks like.

This post is in Kathu (Northern Cape). Please only apply if you can travel there daily. Start date: as soon as possible for the right person.

What you'll actually do

Track broken promises-to-pay and follow up within 48 hours.
Update debtor contact details from tracing searches.
Hand accounts over for legal action once internal steps are exhausted.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Negotiate payment arrangements and set up DebiCheck mandates.
Answer disputes about balances, interest and fees with a printed statement.

Must-haves

Good with numbers, dates and payment calculations
Target-driven and comfortable with commission
Matric
Clear credit and criminal record
Registered, or willing to register, with the Council for Debt Collectors
At least 6 months in collections, sales or a call centre

Nice if you have

Experience on a collections system such as Debtmaster or a dialler platform
A second South African language

What you get

Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): last three payslips showing commission earned plus certified copy of your SA ID or work permit.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Kathu.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").