Collections Agent (Student Accounts)

Collections at a retail credit centre in Pietermaritzburg is about firm, fair conversations and steady numbers. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at a retail credit centre in Pietermaritzburg. Living nearby, or on a taxi route to it, really helps.

• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.

• Target-driven and comfortable with commission
• Matric
• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors

• Legal collections or attorney-firm background
• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.