Collections Agent (Student Accounts)

Hit your collection targets at this debt collection agency in Polokwane and your commission shows it. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Polokwane. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Matric
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre

• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background
• A second South African language

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.