how2apply

Collections Agent (Student Accounts)

How2Apply Talent Network

Rustenburg, North West

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R8 250 – R12 250/month

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. People who do well here are steady, honest and not scared to ask when something is unclear.

Home base is a municipal accounts office on the Rustenburg side of North West. Start is planned for the beginning of next month.

The work, day to day

Answer disputes about balances, interest and fees with a printed statement.
Update debtor contact details from tracing searches.
Record reasons for non-payment so the credit team can adjust policy.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Report daily on rands collected, contacts made and arrangements set.
Send written arrangements by SMS or email straight after each call.

What you need

Target-driven and comfortable with commission
Clear credit and criminal record
At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
Good with numbers, dates and payment calculations
You keep your tone respectful even when the debtor is not

Nice if you have

Legal collections or attorney-firm background
A second South African language
Knowledge of the NCA and prescription rules

What you get

Council for Debt Collectors registration paid for you
Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands

How to apply

Make sure the role, the hours and working in Rustenburg really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your SA ID or work permit, last three payslips showing commission earned plus your matric results, certified.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Rustenburg.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").