Service Desk Consultant (Furniture Store)

You'll help walk-in customers at an insurance branch in Rustenburg, face to face, all day. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Rustenburg, North West, so you'll need a reliable way to get there every day.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.

• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.