Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a department store service desk in Rustenburg, and leave with answers. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is Rustenburg-based, with most of your time spent at a department store service desk. Start date: as soon as possible for the right person.

• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.

• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.