Customer Service Clerk (Courier Depot) – Permanent

If you like people and hate long queues, this insurance branch in Mahikeng suits you. Expect to be trusted with real work from your first week.

You'll be based at an insurance branch in Mahikeng. Living nearby, or on a taxi route to it, really helps. There's a probation period of three months before the contract is confirmed.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.
• Book repairs and warranty claims and give customers a reference number.
• Do SIM swaps and RICA registrations with proper ID checks.

• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.