Client Service Officer (Municipal Pay Point)

Customers bring their problems to your counter at a department store service desk in Brits, and leave with answers. This role rewards consistency more than flash.

Location: Brits, North West. Applicants who already live in the area get looked at first. The first two weeks are spent shadowing someone experienced.

• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.