Customer Service Clerk (Courier Depot) – Experienced

You'll help walk-in customers at an insurance branch in Potchefstroom, face to face, all day. Expect to be trusted with real work from your first week.

You'll report in Potchefstroom. Relocation is not covered for this one. Shifts rotate, so you'll need to be flexible about days and nights.

• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.