Service Desk Consultant (Furniture Store)

If you like people and hate long queues, this furniture retail branch in Brits suits you. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Brits (North West). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.

• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.