Complaints Resolution Specialist

At this e-commerce support hub in Rustenburg, you'll turn call data into better service. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Rustenburg-based, with most of your time spent at an e-commerce support hub. Weekend work is on a roster, so you won't be on every weekend.

• Report weekly on service level, AHT, CSAT and attrition.
• Manage absenteeism and hold return-to-work chats.
• Run morning huddles and share yesterday's stats with your team.
• Watch real-time queues and move agents between skills when volumes spike.
• Keep disciplinary records fair and in line with the BCEA and company code.

• You can give tough feedback kindly and follow through
• Flexible for shift cover across the week
• Know your way around contact centre metrics
• At least 2 years as an agent and 1 year coaching or supervising

• Medical aid and retirement fund contributions
• Laptop and data for remote reporting days
• Team performance bonus paid quarterly

• Expect a scoring exercise on a real call recording; practise with a standard quality form beforehand.
• Lead your CV with team results (for example "lifted QA scores from 78% to 90% in six months").