Collections Agent (Student Accounts) – Entry Level

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Sasolburg, Free State, so you'll need a reliable way to get there every day.

• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.

• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• Matric

• Knowledge of the NCA and prescription rules
• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform

• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.